Privacy Policy for Homecooked
Effective Date: 04 March 2025
Last Updated: 04 March 2025
Welcome to Homecooked! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Homecooked (the "App"). Please read this policy carefully. By using the App, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
When you register for an account, use the App, or interact with us, we may collect:
Name
Email address
Phone number
Address (for delivery or pickup purposes)
Payment information (processed securely through third-party payment processors)
Profile information (e.g., profile picture, cooking preferences, or meal offerings)
b. Non-Personal Information
We may collect non-identifiable information, such as:
Device information (e.g., device type, operating system, unique device identifiers)
App usage data (e.g., pages viewed, time spent on the App, features used)
Location data (if you enable location services)
c. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar technologies to collect information about your interactions with the App.
2. How We Use Your Information
We use the information we collect for the following purposes:
To create and manage your account.
To facilitate transactions between home cooks and customers.
To process payments securely.
To provide customer support and respond to inquiries.
To send notifications, updates, and promotional materials (you can opt out of marketing communications at any time).
To improve the functionality and user experience of the App.
To comply with legal obligations and enforce our terms of service.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information in the following circumstances:
a. With Other Users
When you place an order, your name and relevant contact details (e.g., delivery address) may be shared with the home cook preparing your meal.
If you are a home cook, your profile information (e.g., name, meal offerings, and location) will be visible to customers.
b. With Service Providers
We may share your information with third-party service providers who assist us in operating the App, such as:
Payment processors
Delivery services
Cloud storage providers
Analytics providers
c. For Legal Reasons
We may disclose your information if required to do so by law or if we believe such action is necessary to:
Comply with legal obligations.
Protect and defend our rights or property.
Prevent fraud or illegal activity.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Your Choices
a. Access and Update Your Information
You can access and update your personal information through your account settings in the App.
b. Opt-Out of Marketing Communications
You can opt out of receiving promotional emails or notifications by following the unsubscribe instructions in the communication or updating your preferences in the App.
c. Location Data
You can disable location services for the App in your device settings.
6. Third-Party Links
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
7. Children's Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the "Last Updated" date will be revised. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Homecooked Support
Email: support@homecookedflavors.com
Phone: +61432209443
By using Homecooked, you acknowledge that you have read and understood this Privacy Policy. Thank you for trusting us to connect home cooks with the community!
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